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RETURN/REFUND POLICY

RETURN POLICY

OVERVIEW:

We care about your satisfaction as a customer. If you think you may have ordered the wrong item and you are not completely satisfied with your purchase, you may return the items back to us. If you change your mind regarding your order within 14 days of receiving your order, please:

  1. Contact us and report your return. You need to quote your order number and name of product that you wish to return.

Mail the product back to us together with a note describing the reason why you would like to return, shopping receipt, your name, phone number and email.

Our address:

BADMINTON WORLD BALCATTA

4 Halley Road

Balcatta, 6021

Western Australia

 

REFUNDS (IF APPLICABLE):

Please retain a tracking number or delivery reference. *The cost of return shipping is the customers expense, we will cover the costs associated with dispatchment from our side.

  1. Upon receiving your returns, we will make sure that the returned items meet the terms and conditions as stated below.
  2. If we are satisfied that your returns meet the requirements, you will receive the refund in the form of STORE CREDITS (E-Gift Card) equivalent to the value you paid for it. All shipping costs are not refundable.
  3. BADMINTON WORLD BALCATTA reserves the right to refuse the return or charge up to 30% restocking fee if the item(s) are not in resellable condition.

 

Terms and Conditions for Returns

  • Items must be unused and in their original condition.
  • All product tags must still be attached to the item. All packaging that comes along with the product must also be returned to us. For example, if you return a racket, any racket covers that come with the racket must be returned to us.
  • Clearance items and stringing service are not returnable.
  • BADMINTON WORLD BALCATTA reserves the right to reject any returns.
  • If you have requested us to install strings on a racket, the racket is strictly not returnable.

 

Strung Racquet

If you have requested us to install strings on a racquet frame, it is not returnable. We guarantee that all badminton racquets sold by BADMINTON WORLD BALCATTA are brand new. When strings are installed, we will no longer be able to sell it to another customer.

 

Stringing Service

Stringing service cannot be returned or refunded once it has been done.

 

Shoes

If shoes have been used and you feel they are not "comfortable" without any quality issues, the shoes cannot be exchanged/refunded, "personal feeling" is not eligible for warranty claim as well.

 

ADDITIONAL NON-RETURNABLE ITEMS:

Gift cards

 

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your email and if it’s not there it may be in your spam folder. There is often some processing time before a refund is sent.
If you’ve done all of this and you still have not received your refund yet, please contact us at baddy4lifebalcatta@yahoo.com.

 

SALE ITEMS (IF APPLICABLE):

Only regular priced items may be refunded, unfortunately SALE/CLEARANCE items cannot be refunded.

 

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at baddy4lifebalcatta@yahoo.com and send your item to: 4 Halley Road, Balcatta WA 6021, Australia.

 

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

SHIPPING:

To return your product, you should mail your product to: 4 Halley Road, Balcatta WA 6021, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund(E-Gift card/Store credit) the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

 

BADMINTON WORLD BALCATTA edited 24th October 2024